About
https://www.linkedin.com/in/cstevens1/
TL;DR
User Research and UX Strategy leader with over 15 years of experience transforming complex challenges into intuitive, data-driven digital experiences. A pioneer in AI-driven UX research, synthetic personas, and generative AI integration, leveraging emerging technologies to accelerate product development and enhance decision-making. Adept at leading cross-functional teams, defining UX strategies, and aligning design processes with business objectives to drive measurable impact. Passionate about accessibility, design systems, and enterprise AI adoption across diverse industries, including automotive, hospitality, non-profit, consumer goods, and loyalty programs.
Long Format
With over 15 years of experience in the design and user research field, I've thrived as a hands-on Director of Design, Creative Strategist, and UX/UI expert. I am passionate about delivering user-centric products that are visually captivating and functional, with proficiency across consumer, B2B, and SaaS industries. My hands-on approach has allowed me to take part in all aspects of the design process, from UX research and wireframing to the creation of the final design.
Not only do I take pride in leading and nurturing my team's professional growth, but I also immerse myself in the intricate design details of each project. Leveraging tools like Figma, Sketch, and Principle, I've consistently delivered high-quality projects that solve complex enterprise challenges on time and within budget.
I am deeply committed to user-centric design and research, often leading my teams through every step of the process. This includes deconstructing complex problems, formulating and testing hypotheses, and meticulously progressing from "minimal lovable" product experiences to best-in-class solutions.
Throughout my career, I've contributed to various remarkable projects, including creating Rocket Mortgage's suite of applications, improving the e-commerce experience for Shinola, and transforming Domino's mobile ordering system. I also played significant roles in developing the Accumulus Synergy Platform, the online car shopping experience for Lithia Motors – Driveway, and the management of Xbox Live Rewards, among others.
My unwavering commitment to user-centricity extends beyond my hands-on design work, inspiring my collaborative leadership style. This combination ensures the delivery of innovative and excellent results in every project. As a design and research leader, I am keen on driving impact in the UX design and research industry and contributing significantly to the success of any organization I work with.